According to O.G. 34/2014, the consumer has the right to notify the trader in writing that he/she renounces the purchase, without penalty and without giving a reason, within 14 calendar days of receiving the product.

The withdrawal is only applicable to natural person customers (Art. 3(1)).

The product being returned has not been taken apart, has not been tested or used, is sealed and the packaging shows no signs of damage so that the product can be resold;

According to Art. 16 "exempted from the right of withdrawal in respect of distance contracts are: the supply of sealed products which cannot be returned for reasons of health protection or hygiene and which have been unsealed by the consumer" (Art. 16 lit. e).

The products will be returned to the address below.

SC BRANDELEVATE SRL,

SOSEAUA BUCURESTI-URZICENI 31, AFUMATI, ILFOV

0744.496.494

Upon receipt, the parcel will be checked to see if it meets the above conditions, otherwise it will be refused. Thus, parcels containing products in a condition other than that in which they were delivered, those whose return has not been notified in advance, as well as those containing products damaged during transport due to improper packaging will be refused.

According to the law SC BRANDELEVATE SRL will return the value of the order within 14 calendar days from the date of return.